Frequently Asked Questions ASAP

Yes, online orders can be picked up in the store in Bruges. Only after confirmation by email! The procedure is as followed:

1. Choose your favorite products and place them in the shopping cart.
2. Choose 'Pick up in store' as the shipping method.
3. Pay for your online order. Only after this has happened, your order will be processed.
4. Our team is happy to process your online order.
5. You will first receive an order confirmation + number. Once the order is ready for collection, we will contact you. You will receive an email with subject 'ORDER READY'.
6. Keep your order number to hand when you pick it up.

When a product is out of stock, you can sometimes put it in the shopping cart. At checkout you will receive a message that products with a *** are not available in the quantity you want. Next to or below the name of the unavailable product you will see 3 red stars.

If you have entered more than 1, you can try to reduce the number. Do the stars remain visible? Then it is unfortunately not possible to order this product and you will have to remove it from the shopping cart. You do this by clicking on the red cross next to the article.

Are you ordering on a smartphone or tablet and can't see the stars? Then turn the screen horizontally and they should be visible.

We do our utmost to process your order as quickly as possible. However, be aware that we cannot ship every package on the day of the order. In addition, the transport services are also very busy and your order may also be delayed there. Count on approximately 3 to 5 working days. We will always keep you informed of the status of your order by e-mail. We will contact you personally in case of any problems.

Can I add products to my order?

As long as your order has not yet been shipped, it is possible to add extra products. Please follow these steps:

1. Place a new order with the additional products you want to receive.
2. At checkout, select “Pick up in store” to avoid extra shipping costs.
3. In the comments field, include the order number of your previous order and indicate that you would like the new order combined with the previous one.
4. Send an email to orders@asap-nails.com with both order numbers and a note that you want the orders merged.

Once we receive your email, we will ensure the orders are merged (if not yet shipped) and sent in a single shipment.

Unused/unopened items can be returned to us within 7 days of delivery date. You can submit a return request by emailing kris@asap-nails.com stating the following information:

• First Name
  
• Last Name
  
• Order Number
  
• Product Name / Model Number + Quantity
  
• Reason of return
  

Visible defects or non-compliant deliveries must be reported immediately upon receipt of goods. In default, the customer is deemed to accept the goods in the condition in which they are. Other complaints can only be handled if they are communicated in writing within seven days of delivery.

Returns are always at your own expense, with the exception of products that were delivered incorrectly by ASAP Nails & Beauty.

To bring your device in for maintenance, please fill out and sign the attached document. Our technical service team will then inspect, maintain, and, if necessary, repair your device.

Please note, additional costs may apply depending on the type of maintenance our technical service needs to perform.

We strive to provide a fast and affordable repair/maintenance service. Your cooperation is crucial. Please fill out this form completely and send it along with your device/handpiece for repair/maintenance. To determine if the repair falls within the warranty or guarantee period, we kindly ask you to include a proof of purchase (original or copy of the receipt). Please note that wear-and-tear parts (e.g., moving parts like motors, ball bearings, etc.) are generally excluded from the warranty. We would like to inform you that repairs/maintenance services for a fee will only be sent once payment has been received in advance. To help you specify the issue, we have listed possible faults on our service request form. Please always send the complete device so we can perform the repair or service as thoroughly as possible and detect any hidden damage.

Form: Maintenance & Repairs ASAP Nails & Beauty Equipment

Attention, the document is currently only available in Dutch.