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Frequently Asked Questions ASAP

Yes, online orders can be picked up in the store in Bruges. Only after confirmation by email! The procedure is as followed:

  1. Choose your favorite products and place them in the shopping cart.
  2. Choose 'Pick up in store' as the shipping method.
  3. Pay for your online order. Only after this has happened, your order will be processed.
  4. Our team is happy to process your online order.
  5. You will first receive an order confirmation + number. Once the order is ready for collection, we will contact you. You will receive an email with subject 'ORDER READY'.
  6. Keep your order number to hand when you pick it up.

When a product is out of stock, you can sometimes put it in the shopping cart. At checkout you will receive a message that products with a *** are not available in the quantity you want. Next to or below the name of the unavailable product you will see 3 red stars.

If you have entered more than 1, you can try to reduce the number. Do the stars remain visible? Then it is unfortunately not possible to order this product and you will have to remove it from the shopping cart. You do this by clicking on the red cross next to the article.

Are you ordering on a smartphone or tablet and can't see the stars? Then turn the screen horizontally and they should be visible.

As long as your order has not yet been shipped, you can add products to it. Place a new order with the products you still wish to receive. Place the order number of your previous order in the comments with the message that you want to add the current order. Then send an e-mail to with your 2 order numbers and the mention that you want to merge these orders.

We do our utmost to process your order as quickly as possible. However, be aware that we cannot ship every package on the day of the order. In addition, the transport services are also very busy and your order may also be delayed there. Count on approximately 3 to 5 working days. We will always keep you informed of the status of your order by e-mail. We will contact you personally in case of any problems.

We recommend that you ask around in the area first, because it is possible that your package was delivered to the neighbors. If you can't find it anywhere, you can of course contact us and we will help you further.

Unused/unopened items can be returned to us within 7 days of delivery date. You can submit a return request by emailing stating the following information:

  • First Name
  • Last Name
  • Order Number
  • Product Name / Model Number + Quantity
  • Reason of return

Visible defects or non-compliant deliveries must be reported immediately upon receipt of goods. In default, the customer is deemed to accept the goods in the condition in which they are. Other complaints can only be handled if they are communicated in writing within seven days of delivery.

Returns are always at your own expense, with the exception of products that were delivered incorrectly by ASAP Nails & Beauty.