Unused/unopened items can be returned to us within 7 days of delivery date. You can submit a return request by emailing firstname.lastname@example.org stating the following information:
- First Name
- Last Name
- Order Number
- Product Name / Model Number + Quantity
- Reason of return
Visible defects or non-compliant deliveries must be reported immediately upon receipt of goods. In default, the customer is deemed to accept the goods in the condition in which they are. Other complaints can only be handled if they are communicated in writing within seven days of delivery.
Returns are always at your own expense, with the exception of products that were delivered incorrectly by ASAP Nails & Beauty.